Recently, we have been overwhelmed by a huge increase in calls, and we have struggled to get back to everyone in a timely manner.
We apologize if this put you and your family in a difficult position, and we are working to bring more systems and more people online to offer help and answers. We value your trust in us. Addressing this issue is our highest priority.
To address the high volume of requests, we have added resources to our website that will help answer most of your questions and give you the ability to solve many situations quickly. This is the fastest and the best way to get help right now. Please follow the links below to access these materials.
- FAQs – We’ve gathered the most asked questions and consolidated them here with detailed answers. Start here first.
- AveannaCare – Do you want to check on your authorization or learn how to do something specific on the AveannaCare app or portal? You’ll find answers here. We have videos you can watch as well as guides that you can download.
- Webinars – To learn more about AveannaCare or how to complete your enrollment packet, check out our prerecorded webinars or sign up for a live version.
- Contact Us – If you are still having issues, please use the Contact Us form found here and someone will be in touch soon.
We are also setting up a chat link that will soon be accessible on this page and on our main page as well. This interactive tool will also help answer your questions and also give you the most immediate help by responding to your needs.
Please know we are working overtime to overcome these challenges. We are also upgrading our phone systems, hiring more support team members, and working to introduce new systems to help make everything go smoother today and in the future. We are working hard to not only serve you, but go beyond that to be better prepared in the future. Thank you again for your feedback and continued patience as we bring on more resources to deliver the exceptional service you deserve.