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Frequently Asked Questions:

• What is DailyPay?

  DailyPay is a benefit that allows our PDN Caregivers to receive part of their patient care earnings earlier than payday.

• Is DailyPay a loan?

  No. DailyPay is a valuable benefit that provides PDN Caregivers with early access to some of their paycheck earnings. The amount of money you can access before payday depends on your scheduled and confirmed patient shifts. You will have already earned this money; it just hasn’t been paid to you yet.

• How much money will be available to me?

  You can access a portion of your gross earnings to be paid to you in advance of your regular pay day based on your recent scheduled and confirmed GLS patient shifts worked. The specific “available allowance” is at the discretion of DailyPay, and is typically about 50% of estimated gross earnings from confirmed shifts however situations such as garnishments and other variations with pay history and withholdings can impact that available value balance as well.

• What’s included in my “patient care shifts?”

  Patient care shifts are the hours that you’ve been scheduled and confirmed to work within GLS from Sunday of the last open payroll period through the preceding day.

  For example, on December 15, 2021, your “available pay balance” (in other words, the amount which you are eligible to request as a pay advance) would be a percentage of your estimated gross earnings for GLS patient shifts from Sunday, December 5 (the beginning of the pay period) to December 14, 2021 (the day before you requested an advance).

• Why is my regular Friday Payroll Deposit lower than I expected?

  Keep in mind that your Friday Payroll Deposit will be equal to your Workday Net Pay (as shown on your weekly pay stub) minus any DailyPay advanced pay deposits that were processed since the previous Friday. Net pay is your gross pay reduced by taxes and other deductions.

  For example, if you requested a payroll advance on December 13 for $200 and your net pay (after taxes and deductions) in Workday for the pay period of December 5 – December 11 was $500, you will receive $300 on Friday, December 17. You would have already received your $200 deposit on December 13 or December 14, depending on whether you requested same-day or next-day advanced pay.

• When will I see updates to my DailyPay Balance?

  Your DailyPay Balance is updated daily as soon as your most recent patient care shifts are sent to DailyPay.

• How fast will I receive my money?

  DailyPay offers two types of transfers:

  • Same Day (called “Now”). Your money is available instantly, 24/7, including nights, weekends, and bank holidays.
  • Next-business-day (called “Next”). Transfers requested prior to 5:30 PM EST are available in the morning of the next business day. Business days are defined as Monday-Friday, excluding bank holidays.

  Please note: To use DailyPay Now, you will need to enter your debit card number on the “Account Settings” page. This is because DailyPay Now transfers are sent through a different process than regular (ACH) transfers.

• How often can I use DailyPay?

  DailyPay is 100% voluntary and can be used as often as you like, up to five transfers per day.

  You can make transfers on an as-needed basis or have money sent to you automatically every day. You can make transfers or changes at any time by going to your “Payment Settings” page.

• How much does DailyPay cost?

  You pay for DailyPay only when you use it, just like an ATM.

  Next day transfers (“Next”) cost $1.99.

  Same day transfers (“Now”) cost $2.99.

  Discounted “Next” and “Now” transfer fees can apply if done automatically (called “Auto”). Please contact DailyPay Customer Support for additional details on how to set up and pay lower fees for setting up automated payroll advancement requests.

• How can I sign up?

  Sign up using one of these three methods:

  • Click the “Get Started” button in the DailyPay welcome email you’ll get within a day of receiving your shift hours.
  • Sign up at the DailyPay website: http://www.dailypay.com (link will open in a new window).
  • Text “START” to (646) 606-2601.

• I didn’t receive my welcome email. What happened?

  Your welcome email may have gone into your “Spam” or “Trash” folders. Check both folders, and if possible, search for our company name or the word “DailyPay.”

  If you use Gmail, also search in your “All Mail” folder.

  If you still can’t find the email, contact DailyPay customer service at (855) 860-3451 Monday through Saturday, from 7:00 A.M. to 10:00 PM, ET.

• I received a notification from my bank about DailyPay. What is this?

  Some banks send a notification about DailyPay after you request your first transfer or when you change your direct deposit information. You can disregard this notification.

  This notification is called a “pre-note” and it is not a charge – it’s simply a way for DailyPay to verify that your account number is correct.

• Is DailyPay an app? Does DailyPay have an app?

  DailyPay is a mobile-enabled website, meaning that you can access it from any computer or smart phone. Just go to http://www.dailypay.com.

  iPhone and Android users can add a DailyPay icon to their home screen. To do this, bookmark the Daily Pay website in your browser (e.g. Safari, Chrome, or similar). When you click the icon, you’ll be taken directly to their site, the same way an app works.

• I’m currently using DailyPay and need to update my direct deposit information. How should I do this?

  You can update your direct deposit information at any time by going to the “Account Settings” page. Next, scroll down to the “Payment Settings” section of the page, and click “Manage” next to “My Bank Accounts.”

  If you need help, contact DailyPay customer service at (855) 860-3451 Monday through Saturday from 7:00 AM to 10:00 PM, ET. Important note: Be sure to update your direct deposit information in DailyPay, not in Aveanna - the changes will only take effect if it is updated in DailyPay.

• What is the maximum dollar amount I can transfer in one day? What is the minimum dollar amount?

  You can transfer your entire DailyPay Balance in a single day, up to $1,000. The minimum transfer amount is $5.

• Can I make more than one transfer in a single day?

  Yes, you may make up to five transfers per day.

• I need help with my account. How can I reach DailyPay?

  You can reach DailyPay three different ways:

  • By phone at (855) 860-3451,
  • via e-mail: employee.support@dailypay.com,
  • or via Live Chat. To initiate a Chat, login to your account at www.dailypay.com, click “Help” in the left menu and then click the “Live Chat” button on the bottom of the page.

  Business Hours are Monday-Saturday (for email, phone, chat), 7:00 AM to 10:00 PM, ET and Sunday (e-mail only), 12:00 PM to 4:00 PM, ET.

• How can I cancel my DailyPay account?

  You can cancel DailyPay through your DailyPay account. When a cancellation is requested, DailyPay updates your Aveanna Direct Deposit information for your personal bank account after the current payroll cycle is completed.

  It can take up to two weeks for your account to be fully cancelled.

• What happens when an employee goes on leave?

  When an employee goes on leave, the DailyPay account is marked as inactive 24 hours after an employee drops off the User Roster. The employee is reactivated as soon as they reappear in the User Roster.

• What happens when an enrolled employee leaves Aveanna?

  Employees who leave Aveanna will receive their final paycheck via DailyPay.

  Aveanna will no longer include the employee within the Daily User Roster update file.

• I currently use DailyPay and I no longer see my direct deposit on pay day as soon as I used to. Why?

  You should see your net pay in the direct deposit account you provided to DailyPay by 12:00 Noon on payday Fridays.

  If you do not see your deposit, please contact DailyPay for further assistance.

• Can I use DailyPay if I get paper checks?

  No. DailyPay is for employees who are paid via direct deposit, either to a checking or savings account, or a prepaid card. You can register for direct deposit in Workday by following the instructions at this link.

• If I work shifts from multiple Aveanna locations, are all my patient shifts eligible for DailyPay payroll advancement?

  Yes, once PDN is fully rolled out, all PDN scheduled and confirmed shifts passed from GLS to DailyPay are eligible for DailyPay payroll advancements.

• Why did I receive a notification that my banking information changed?

  When you enroll in or cancel DailyPay, your Direct Deposit information gets updated in Workday and Daily Pay sends an update confirmation.

  If you did not enroll or withdraw from Daily Pay, contact Daily Pay Support immediately at (855) 860-3451.

• Will my Daily Pay account at another company work at Aveanna?

  No, you must have an Aveanna Daily Pay account so that it works with our systems and schedules.

• Am I eligible to enroll in DailyPay?

  DailyPay is currently available to you if you are a weekly paid caregiver that reports time in GLS, our EMR system for Private Duty Nursing. If you are not a weekly paid caregiver using GLS, you cannot enroll in DailyPay at this time. We will continue to explore opportunities to expand this offering to others in the future.